Annotated Bibliography

Flanagan, J. (1954). The critical incident technique. Psychological Bulletin, 51 – 4. Retrieved November 2009, from http://www.apa.org/psycinfo/special/cit-article.pdf
Development of the critical incident technique (CIT) as well as its principles and present status are being explained. From its very armed force beginning till current days, the critical incident technique has been used in different fields. The technique follows some steps which consist of establishment of general aims, planning, collection, analysis and interpretation of data with a final report. The CIT is useful in many aspects. It can be used for measuring a typical performance and/or proficiency, when having training problems, when selecting or classifying, when collecting data on success or failure in operating procedures, when improving the design of equipment, among others.